Customer Service Contacts
ClubVIP / ClubElite Concierge
(ClubVIP or ClubElite Members Only)
If you're a iFriends
or ClubElite Member
, visit the Concierge for your list of VIP-only contact
information, including private email addresses and toll-free telephone numbers.
Forget your Login or Password?
If you're a registered iFriends member, having trouble using your login and password, you can use our handy,
on-line username and password retrieval feature. Simply click here
and complete the form, and your username and password will be emailed to you. If you experienced any problems using the
on-line feature, you can contact us at logins @ iFriends. Note: To help protect
us from sending a login/password to an unauthorized party, please include proof in your email that you are who you say
you are. For example, include everything you can remember about your account registration, especially your first and last
name, the first 10 digits or so of your credit-card number, your email address, your postal address, and your best guess
as to what you remember your login and password to be.
pca @ iFriends (Preferred Customer Agreement)
Are you awaiting confirmation on your Preferred Customer Agreement, or have related questions?
help @ iFriends (General Help for Registered Members)
If you're a registered iFriends member, but not a Video Host, contact this address
for general questions not covered by the other email boxes.
Cancel Your Account
cancel @ iFriends
If you're a registered iFriends member, and wish to cancel one or more features of your account,
and are confused by the
Instant Cancellation Page, contact us here. To ensure prompt and effective cancellation, please
include enough information for us to identify your account, including your first and last name, login,
password, first 10 digits of your credit-card number, email address, and postal address.
feedback @ iFriends
Have a suggestion for iFriends? Contact us here to send us important feedback. (80% of all features on
iFriends are the direct result of Video Host and customer suggestions)
Abuse @ iFriends
(Report SPAM/UCE or other abuse)
Have a problem with someone on iFriends sending you unwanted email
or messages, or experiencing other issues? Report it here. Be sure to include the full text of any unwanted
messages, complete with headers.
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|Video Host Contacts
VCHage @ iFriends
For registered iFriends Video Hosts only. Got a question or issue relating to
our Video Host age-documentation process? Email our Age-Documentation Team! (remember to include your Video Host screename)
VCHtech @ iFriends
(Tough Techie Problems)
For registered iFriends Video Hosts only. Our Technical Support department is very
busy keeping the trains running on time, but when we stop to catch our breath, we love to help Video Hosts deal
with their own technical headaches. Email us here! (Note -- if you have a specific problem, be sure to provide
a detailed explanation of the problem, and tell us all about your PC environment, your ISP, etc, ... and don't
forget your Video Host screenname!).
VCHhelp @ iFriends
(General Help for Video Hosts)
For registered iFriends Video Hosts only. Have a general help question that you need answered? Email our support staff for help with your problem, please be sure to include your screenname.
feedback @ iFriends
Have a suggestion for iFriends? Email here to send us important feedback. (80% of all
features on iFriends are the direct result of Video Host and customer suggestions)
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